FAQ

We are open Monday through Friday, 8am to 5pm; With the exception of Holidays.

In order to release your vehicle we must have it in writing (no verbal releases).

a) You can call the office to request us to fax you a release form and fax it back completely filled out.

b) Download the release form from the link at the bottom of the page and fax it back completely filled out.

c) Come in to the office and fill out the release form here during normal business hours.

For Road Service Calls:

– We accept cash

– VISA, Mastercard, AMEX, Discover w/card holder present

– (We do not take credit cards over the phone)

– Local Checks with valid ID

For Vehicle Impounds & Accidents:

– We accept cash

– VISA, Mastercard, AMEX, Discover w/card holder present

– (We do not take credit cards over the phone)

– NO CHECKS

If no police department release is required, the registered owner of the vehicle may retrieve personal property. Items that are bolted or wired to the vehicle however cannot be removed.

Unfortunately you can not. You must call the Emergency Road Side number 1-800-AAA-HELP /800-222-4357.

You can come into the office during normal business hours with the title to the vehicle and your ID. The fees will stop accruing on the date you turn over the title, but you will still be responsible for the fees up to that date.

If you are a AAA member, you must contact AAA first.  If you are not a AAA member, you may set up an appointment for service by contacting us at (925) 778-9292.

We try to have auctions every 1st & 3rd Wednesday of the month, if there are cars. You can either follow us on Twitter for updates or call ahead to see if the auctions will be held that week.

Yes you can, but there we be an additional fee. Please call ahead for amount.